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Make sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC.

Turn off your Bluetooth device, wait a few seconds, then turn it back on. Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections. Make sure airplane mode is off: Select the Network, Sound, or Battery icons ( ) on the right side of the taskbar, then make sure the Airplane mode quick setting is turned off. Turn Bluetooth on and off: Select Start > Settings > Bluetooth & devices. Turn off Bluetooth, wait a few seconds, then turn it back on.

Remove the Bluetooth device, then add it again: Select Start > Settings > Bluetooth & devices > Devices. In Devices, select More options for the Bluetooth device you’re having problems connecting to, and then select Remove device > Yes.